Terms and Conditions
1. The use of the name Mind Your Head Removals refers to the company Mind Your Head Removals LTD, its staff (Including contractors) vehicles,
warehouse, and equipment, etc.
2. It is the sole responsibility of the customer to make sure that these terms and conditions meet their needs and that any item to be moved has been packed / prepared in accordance with these terms and conditions.
3. Estimates/quotes are subject to amendment if not accepted in writing within 21 days and are given on the understanding that the work may be carried by the method and route decided by Mind Your Head Removals. Any interruption, hindrance or postponement may increase the cost to the customer.
4. Unless otherwise stated, it is a condition that (A) all work can be conveniently carried out by means of adequate staircases and doorways (B) there is suitable, practical road for the approach of Mind Your Head Removals vehicles and staff to the building and its doors from which the goods are to be delivered or removed. (C) Unless agreed in writing, we do not deliver
or collect goods from above the second floor
5. It is the customers’ responsibility to make sure that their belongings fit into their new property. Mind Your Head Removals are not liable for any damage caused to any item or property whilst trying to deliver them through insufficient doorways, hallways, and such like. Mind Your Head Removals are not liable for the relocation and or storage of such items.
6. Every endeavour will be made to carry out the work within the time(s) desired. Mind Your Head Removals shall not be held liable for any loss arising from delays in the completion of the work however caused.
7. It is the customer’s responsibility to make sure that nothing required to be moved is left behind and that no items are removed in error. It is also the customer’s responsibility to make sure that any items left behind are suitably protected from theft or damage.
8. Unless otherwise stated, estimates/quotes do not include the dismantling or disconnecting (Or the opposite) of any item including carpets.
9. Mind Your Head Removals are not liable for any damage caused by the dismantling or taking down of any item including to its surroundings however caused.
10. The customer shall not submit for removal, packing or warehousing any dangerous, damaging, or explosive article or substance, or for warehousing any article or substance including food which may encourage vermin or other pests or that may cause infection.
11. Estimates/Quotes are for a specific quantity of items (Or for a vehicle size) and mileage, additional items or mileage will be charged to the customer.
12. Mind Your Head Removals are not liable for loss or damage to feet, legs, knobs, switches, dials, buttons, and such like
13. Mind Your Head Removals shall not under any circumstances be liable for any loss or damage by or resulting from or in connection to fire, flood, civil unrest, war, acts of God, and any unforeseen occurrence including Vandalism and burglary, however caused.
14. Mind Your Head Removals will not be liable for any damage or loss to any item(s) that have been packed or un-packed by the customer or by third parties, however caused.
15. Mind Your Head Removals are not liable for items left in chest of drawers, wardrobes and such like or for any money, jewellery, or any other high value item.
16. Flat pack style furniture is moved entirely at the owners’ risk; Mind Your Head Removals will not accept any liability for any damage however caused.
17. Fragile items large or small such as vases, lamps, jugs, urns, crockery, bottles, China, glass, ceramics, TVs, etc must first be wrapped generously in bubble wrap or paper and then boxed in advance of our arrival. Pictures, photos etc must be suitably boxed in advance of our arrival.
18. Mind Your Head Removals cannot be held accountable for any furniture with existing damage or previous repairs.
19. By entering this contract, you are confirming to us that the goods are your own property or that you have the authority of the owner of the property to make this contract in respect of the goods. You will be responsible to pay for any claim for damages and or costs against either of the above if this proves to be untrue.
20. Mind Your Head Removals require a 10% deposit in order to reserve the date for your move. This is refundable if you cancel 72 hours before the proposed date. If you wish to change the date, the more notice you give us, the better chance of securing the new date. Changing the date 48 hours before the proposed date, is considered a cancellation, and the deposit will not be refunded.
21. Mind Your Head Removals may choose to repair or replace the damaged or lost item; however, if Mind Your Head Removals choose to repair the item Mind Your Head Removals will not be liable for any depreciation in value to that item(s)
22. Mind Your Head Removals will not be liable for any loss or damage to any item unless you notify us IN WRITING within 7 DAYS of the
removal date.
23. Mind Your Head Removals staff are not allowed to remove their shoes or any other safety equipment, whilst they are working.
24. Mind Your Head Removals are not liable for any damage including staining to any type of flooring, including carpets, hardwood, laminate, tiles etc, however caused.
25. Mind Your Head Removals are not liable for any damage caused to outside garden furniture including pots, plants, BBQs, umbrellas, trampolines etc however caused.
26. Tv’s, monitors or items with screens are NOT insured unless in original box including foam surround and proven to work before transport.
27. Mind Your Head Removals staff are not allowed to lift boxes that weigh more than 25 kgs or any item which they feel unable to lift safely.
28. Mind Your Head Removals Box deposit scheme is not included in our packing service cost and is charged separately. As is any other packing material not mentioned in writing in the original quote. Such as Bubble wrap, TV boxes, lamp shade boxes and wardrobe boxes which have an additional charge.
29. Mind Your Head Removals staff are not permitted or covered to disconnect or re connect white goods, if staff are requested to do so Mind Your Head Removals cannot be held responsible for any leaks, stains, or damage due to this.
30. For insured items, the claimant is liable for and must pay the first £250.00 of any claim and any amount exceeding £25,000.00.
31. We reserve the right to leave the job (pull out) if keys or access to the property is later than 17:00 and additional storage fees and redelivery fees are payable by the customer.
32. Any Invoice or outstanding debt must be paid in full by the completion of the removal.
33. A late payment fee will be charged if an invoice is not cleared, this is charged at 10 percent of the outstanding invoice per week.
34. Items to be moved which have not been packed in accordance with our terms and conditions, are moved entirely at the owner’s risk.
35. Mind Your Head Removals are not liable for any items which are fragile in nature.
36. These terms and conditions cannot be altered by any member of staff; any attempt to change them will be void.
37. These terms and conditions are subject to the laws of England, which take president.
1. The use of the name Mind Your Head Removals refers to the company Mind Your Head Removals LTD, its staff (Including contractors) vehicles,
warehouse, and equipment, etc.
2. It is the sole responsibility of the customer to make sure that these terms and conditions meet their needs and that any item to be moved has been packed / prepared in accordance with these terms and conditions.
3. Estimates/quotes are subject to amendment if not accepted in writing within 21 days and are given on the understanding that the work may be carried by the method and route decided by Mind Your Head Removals. Any interruption, hindrance or postponement may increase the cost to the customer.
4. Unless otherwise stated, it is a condition that (A) all work can be conveniently carried out by means of adequate staircases and doorways (B) there is suitable, practical road for the approach of Mind Your Head Removals vehicles and staff to the building and its doors from which the goods are to be delivered or removed. (C) Unless agreed in writing, we do not deliver
or collect goods from above the second floor
5. It is the customers’ responsibility to make sure that their belongings fit into their new property. Mind Your Head Removals are not liable for any damage caused to any item or property whilst trying to deliver them through insufficient doorways, hallways, and such like. Mind Your Head Removals are not liable for the relocation and or storage of such items.
6. Every endeavour will be made to carry out the work within the time(s) desired. Mind Your Head Removals shall not be held liable for any loss arising from delays in the completion of the work however caused.
7. It is the customer’s responsibility to make sure that nothing required to be moved is left behind and that no items are removed in error. It is also the customer’s responsibility to make sure that any items left behind are suitably protected from theft or damage.
8. Unless otherwise stated, estimates/quotes do not include the dismantling or disconnecting (Or the opposite) of any item including carpets.
9. Mind Your Head Removals are not liable for any damage caused by the dismantling or taking down of any item including to its surroundings however caused.
10. The customer shall not submit for removal, packing or warehousing any dangerous, damaging, or explosive article or substance, or for warehousing any article or substance including food which may encourage vermin or other pests or that may cause infection.
11. Estimates/Quotes are for a specific quantity of items (Or for a vehicle size) and mileage, additional items or mileage will be charged to the customer.
12. Mind Your Head Removals are not liable for loss or damage to feet, legs, knobs, switches, dials, buttons, and such like
13. Mind Your Head Removals shall not under any circumstances be liable for any loss or damage by or resulting from or in connection to fire, flood, civil unrest, war, acts of God, and any unforeseen occurrence including Vandalism and burglary, however caused.
14. Mind Your Head Removals will not be liable for any damage or loss to any item(s) that have been packed or un-packed by the customer or by third parties, however caused.
15. Mind Your Head Removals are not liable for items left in chest of drawers, wardrobes and such like or for any money, jewellery, or any other high value item.
16. Flat pack style furniture is moved entirely at the owners’ risk; Mind Your Head Removals will not accept any liability for any damage however caused.
17. Fragile items large or small such as vases, lamps, jugs, urns, crockery, bottles, China, glass, ceramics, TVs, etc must first be wrapped generously in bubble wrap or paper and then boxed in advance of our arrival. Pictures, photos etc must be suitably boxed in advance of our arrival.
18. Mind Your Head Removals cannot be held accountable for any furniture with existing damage or previous repairs.
19. By entering this contract, you are confirming to us that the goods are your own property or that you have the authority of the owner of the property to make this contract in respect of the goods. You will be responsible to pay for any claim for damages and or costs against either of the above if this proves to be untrue.
20. Mind Your Head Removals require a 10% deposit in order to reserve the date for your move. This is refundable if you cancel 72 hours before the proposed date. If you wish to change the date, the more notice you give us, the better chance of securing the new date. Changing the date 48 hours before the proposed date, is considered a cancellation, and the deposit will not be refunded.
21. Mind Your Head Removals may choose to repair or replace the damaged or lost item; however, if Mind Your Head Removals choose to repair the item Mind Your Head Removals will not be liable for any depreciation in value to that item(s)
22. Mind Your Head Removals will not be liable for any loss or damage to any item unless you notify us IN WRITING within 7 DAYS of the
removal date.
23. Mind Your Head Removals staff are not allowed to remove their shoes or any other safety equipment, whilst they are working.
24. Mind Your Head Removals are not liable for any damage including staining to any type of flooring, including carpets, hardwood, laminate, tiles etc, however caused.
25. Mind Your Head Removals are not liable for any damage caused to outside garden furniture including pots, plants, BBQs, umbrellas, trampolines etc however caused.
26. Tv’s, monitors or items with screens are NOT insured unless in original box including foam surround and proven to work before transport.
27. Mind Your Head Removals staff are not allowed to lift boxes that weigh more than 25 kgs or any item which they feel unable to lift safely.
28. Mind Your Head Removals Box deposit scheme is not included in our packing service cost and is charged separately. As is any other packing material not mentioned in writing in the original quote. Such as Bubble wrap, TV boxes, lamp shade boxes and wardrobe boxes which have an additional charge.
29. Mind Your Head Removals staff are not permitted or covered to disconnect or re connect white goods, if staff are requested to do so Mind Your Head Removals cannot be held responsible for any leaks, stains, or damage due to this.
30. For insured items, the claimant is liable for and must pay the first £250.00 of any claim and any amount exceeding £25,000.00.
31. We reserve the right to leave the job (pull out) if keys or access to the property is later than 17:00 and additional storage fees and redelivery fees are payable by the customer.
32. Any Invoice or outstanding debt must be paid in full by the completion of the removal.
33. A late payment fee will be charged if an invoice is not cleared, this is charged at 10 percent of the outstanding invoice per week.
34. Items to be moved which have not been packed in accordance with our terms and conditions, are moved entirely at the owner’s risk.
35. Mind Your Head Removals are not liable for any items which are fragile in nature.
36. These terms and conditions cannot be altered by any member of staff; any attempt to change them will be void.
37. These terms and conditions are subject to the laws of England, which take president.
